Frequently Asked Questions
Everything you need to know about our premium apparel and services.
What is the 'First Pair Guarantee'?
We want you to find the perfect fit. If you aren't 100% satisfied with your first pair of underwear, you can keep them and we will send a different size or issue a full refund—no return required.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy for other apparel?
For all non-underwear items like shirts and shorts, we accept returns of unworn, unwashed items with tags attached within 30 days of purchase.
How should I care for my All Citizens garments?
To maintain the longevity of our performance fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.